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Bonuses credit automatically in over 99% of cases. When they don't, one of the reasons below usually applies.

Some offers need a code at deposit time. Check the promo page and re-deposit with the code entered — legacy deposits can't be back-credited.

Only markets listed in the bonus T&Cs contribute to wagering. Casino live tables usually count 10–20%, sports at 100%.

Every bonus lists an expiry. Missed windows can't be reopened, but a support agent can offer an equivalent reload promo.